More About Us
Street Wines Ltd is wholly owned and run by Neils Dubro. Having worked in the wine trade for over a decade in a variety of buying and selling roles, in 2010 Neils decided it was time to "break free" and set up his own wine business, gaining full control over the wine selection process, and striving to deliver the very best levels of personal service and value for money to all his customers. Since then he has built up a loyal base of private clients, friends and corporate customers in his home area of Colchester. February 2014 saw the launch of a full e-commerce website to serve a wider UK audience. Whilst this provides some whizzy new technology to place your orders online if you wish, Neils' goal remains to provide a great personal service, so please do get in touch with him to discuss any aspect of the wonderfully varied world of wine!
Frequently Asked Questions
Do you have a shop?
No, we don't have a shop, as we are currently a mail-order and phone-order business.
Do you have a printed winelist?
No, we don't. Please always refer to the website for full up-to-date stock availability and recent new listings.
How do I place an order?
For non-local customers, the easiest way is to order online via the website. Alternatively you can phone your order through on 07921 128950, or email us at firstname.lastname@example.org with a list of wines and quantities required. For local customers, we recommend placing your order directly with Neils via phone or email, so that we can agree delivery arrangements, thereby avoiding the £12 courier delivery charge which would be levied through the website.
What do your prices include?
All prices quoted are in Pounds Sterling and are duty-paid and VAT-inclusive, but exclude delivery. Some of our older & finer wines are sold under the VAT Margin Scheme. VAT may not be recoverable upon sale to a VAT registered company. All prices are subject to change.
How do I know if the wines I want are in stock?
Our website shows live real-time stock levels for all of our 'fine & rare' wines. For our higher turnover young wines, stock levels are indicative only, although we do refresh stock levels regularly. Our standard order handling process for non-urgent orders operates on a "delivery at least 5 working days after order placement" basis (Monday-Friday for standard deliveries). If you need faster delivery than this, please phone and check with us first, and in most cases we should be able to offer delivery in 2 working days.
What are the payment options?
We accept all major credit and debit cards via our secure online payment facility. We can also accept direct electronic bank transfers (bank account details available on request). We can only accept cash payments for orders within the Colchester area - please do not send cash through the post.
When and how will my wine be delivered?
Your wine should arrive between about 8.00am and 4.30pm on the day that you nominated during online checkout. The day before scheduled delivery, we will, if requested, email you a courier online tracking ID. This is useful for checking progress through the courier network to your local delivery depot, but cannot help predict the likely arrival time of your parcel on delivery day.
What happens if no one is home to meet the courier?
If nobody is in when your parcel arrives, the courier will leave a card to say delivery has been attempted and inviting you to contact them to arrange a suitable day for re-delivery. There is a textbox in our website checkout where alternative delivery instructions can be specified. For example, if you want the wine left in a certain place (eg. with a neighbour, by the back door, in the garage etc.) please specify, so that we can let the courier know. Please note that if this option is selected, we cannot be held responsible if the wine goes missing after the courier has delivered it.
What happens if the wine is damaged in transit?
Breakages are extremely rare (especially as we take such great care in packaging our wines) but can occasionally happen. If a breakage does occur, the courier will advise us and we will send a replacement. The courier should detect breakages and any package containing a broken bottle should never reach you. However it is possible that a breakage may not be detected prior to delivery, so please check your wine for damage on receipt and let us know of any problems so we can investigate with the courier and get replacement wine to you.
Can I order for delivery outside the UK?
Sorry, no. At present we only deliver to addresses in the UK.
Do you offer refunds?
For local sales in the Colchester area, we can offer wines on a "sale or return" basis, where arranged in advance with us. For national mail order sales, "sale or return" is not available.
Do you offer a Gift Service for sending wine to someone else?
Yes. In the checkout you have the option to include a different delivery address - simply fill this in with the recipient's details. You can also specify a message to be included with the wine. We will print this out on an A4 sheet and enclose it with the wine. If you wish to include a particular greeting card with the wine, we are happy to enclose this if you send it to us - please call at the time of placing your order to let us know.
Do you supply to the trade?
Yes, we supply to restaurants and other trade outlets. Please phone us to discuss your current or potential requirements.