Shipping & Delivery
Free Local Delivery
For customers located within 10 miles of Colchester, we provide a free delivery service to your door. Subject to order value and delivery urgency, we can sometimes extend our free delivery zone a little further afield. Please contact us to discuss eligibility and arrange a suitable delivery window.
Nationwide UK Delivery Service
We operate an efficient and flexible mail order delivery service. There is no minimum bottle quantity and no minimum order value. When you place your order, you may select a specific weekday delivery date, a minimum of 5 working days after order placement. (Mon-Fri deliveries only, except by prior arrangement and payment of a weekend delivery supplement). For more urgent deliveries, please speak to us prior to order placement to check whether we can meet your required timescales or not.
All wine shipments are sent in heavy duty protective "polysafe" or "airsafe" packaging to ensure that they reach you safely. If requested, we will provide a courier tracking number the day before scheduled delivery, so that you can check shipping progress updates online if you wish.
Our charges for delivery to UK addresses are:
For Orders under £250: £12
For Orders of £250 or more: Free
Deliveries to Scottish Highlands & Islands, Northern Ireland, Isle of Man and Isles of Scilly may take a day or two longer and we are unable to predict a specific delivery day, but there is no surcharge for these postcodes.
Our delivery service currently excludes the Channel Islands, Eire and all other overseas destinations.
Returns & Refunds
You may cancel your order at any time until 14 working days after delivery. Should you decide to cancel, all charges to you will be refunded as soon as possible, within 30 days at the latest. The goods must be returned to us at your cost and in merchantable condition.